Effective Date: September 11, 2026
These Terms and Conditions (“Terms”) govern your use of Stronghold Protective Systems websites and, where incorporated into an estimate, proposal, work order, installation agreement, or other contract, certain services provided by Stronghold Protective Systems LLC (“Stronghold Protective Systems,” “we,” “us,” or “our”).
A project-specific estimate, proposal, work order, installation agreement, financing agreement, or other signed contract may contain additional terms. If a signed project agreement conflicts with these general Terms, the signed project agreement will control to the extent of the conflict.
1. Stronghold Protective Systems Services
Stronghold Protective Systems provides physical-security assessment, product recommendation, procurement, coordination, installation, and related services. Services may include door and frame reinforcement, security doors, security screens, security glazing, protected-room entrances, safe-room products, commercial protective openings, and other physical-security systems.
Stronghold Protective Systems is not an alarm-monitoring company unless expressly stated in a separate written agreement.
2. Protection Assessments
Stronghold Protective Systems Protection Assessments are governed by the Stronghold Protective Systems Protection Assessment Disclaimer, which is incorporated into these Terms when an Assessment is requested or performed. Assessments provide recommendations based on observable conditions and do not guarantee security or identify every possible vulnerability.
3. Estimates and Proposals
Unless stated otherwise, an estimate or proposal is not a guarantee that concealed conditions will not affect the price or scope of work. Product availability, freight, manufacturer pricing, field conditions, customer-requested changes, code requirements, permit requirements, or previously concealed conditions may require modification of a proposal.
No custom product should be ordered until required measurements, specifications, customer approvals, and deposits have been completed.
4. Third-Party Products
Stronghold Protective Systems may specify, sell, procure, coordinate, or install products manufactured by third parties. Manufacturer specifications, ratings, warranties, exclusions, maintenance requirements, lead times, and other manufacturer terms may apply. Stronghold Protective Systems does not independently create or extend a manufacturer’s tested certification or warranty.
5. Installers and Subcontractors
Stronghold Protective Systems may perform services using employees or independent contractors and subcontractors. Different qualified providers may be used for door installation, carpentry, locksmith work, glazing, access control, heavy-steel installation, safe-room construction, commercial doors and frames, or other specialized work.
Where a particular scope requires a license or regulated trade qualification, Stronghold Protective Systems may require the work to be performed by an appropriately qualified provider.
6. Customer Responsibilities
The customer is responsible for providing accurate information and reasonable access to the property. The customer should identify known concealed utilities, hazardous conditions, property restrictions, prior repairs, unusual construction, HOA restrictions, and other information reasonably relevant to the project.
Unless expressly included in the written scope, the customer remains responsible for obtaining HOA, landlord, architectural-review, or similar private approvals. Responsibility for governmental permits will be specified in the applicable project agreement.
7. Concealed and Unexpected Conditions
Existing homes and buildings may contain concealed damage, rot, deterioration, improper previous work, nonstandard framing, wiring, plumbing, masonry, structural conditions, hazardous materials, or other conditions not reasonably visible before work begins.
If such conditions materially affect the installation, Stronghold Protective Systems may suspend the affected work and provide a revised scope, change order, recommendation, or referral before proceeding.
8. Security Performance
Stronghold Protective Systems products and installations are intended to improve physical security, resistance, durability, delay, or deterrence as applicable. Stronghold Protective Systems does not promise that a product or installation will prevent every burglary, intrusion, assault, theft, casualty, or other loss.
Terms such as “forced-entry resistant,” “ballistic resistant,” “storm rated,” or similar terminology refer only to applicable tested products or assemblies and should be interpreted according to their specific published standard or certification.
9. Scheduling and Delays
Estimated installation and delivery dates are estimates unless expressly guaranteed in writing. Stronghold Protective Systems is not responsible for reasonable delays caused by manufacturers, shipping carriers, material shortages, weather, permitting, customer availability, subcontractors, supply-chain disruption, acts of government, or circumstances outside our reasonable control.
10. Deposits and Payments
Project-specific payment terms will appear in the applicable estimate, invoice, proposal, or contract. Stronghold Protective Systems may require deposits before ordering custom or special-order products.
Unless required by law or otherwise stated in writing, special-order and custom products may become non-refundable once manufacturing or fabrication has begun. This provision does not limit any non-waivable cancellation right provided by applicable law.
11. Changes to Work
Changes requested by the customer or required by previously unknown site conditions may require a written or electronic change order. Additional labor, products, shipping, permitting, repair, finishing, or other costs outside the original scope may be charged separately after customer approval where appropriate.
12. Cancellations and In-Home Sales
Certain transactions made at a customer’s residence or away from Stronghold Protective Systems’ ordinary place of business may be subject to federal or state cancellation rights. Where such laws apply, the customer’s statutory rights and any required Notice of Cancellation control over any inconsistent provision of these Terms.
Nothing in these Terms is intended to waive or restrict a cancellation right that cannot legally be waived.
13. Warranties
Any Stronghold Protective Systems workmanship warranty will be stated in the applicable project agreement. Manufacturer warranties are provided by the applicable manufacturer and are subject to the manufacturer’s terms and conditions.
Normal wear, customer misuse, unauthorized alterations, building movement, pre-existing defects, attempted forced entry, vandalism, extraordinary impact, weather events, or work performed by others may not be covered except where applicable law or a written warranty provides otherwise.
14. Website Information
Stronghold Protective Systems attempts to maintain accurate website information, but products, prices, specifications, testing standards, photographs, availability, and manufacturer information may change. Website content does not constitute a final project quote or guarantee that a particular product is appropriate for a particular property.
15. Intellectual Property
Stronghold Protective Systems names, logos, photographs, graphics, reports, assessment methodology, website content, written materials, and other original materials are owned by Stronghold Protective Systems or used with permission and may not be reproduced commercially without authorization.
Customers may retain and use reports provided to them for their own personal or internal business purposes.
16. Customer Reviews and Project Images
Stronghold Protective Systems will not knowingly publish identifiable project photographs, customer names, testimonials, addresses, or similar customer information for marketing purposes without appropriate permission. Permission to use a testimonial or photograph may be requested separately.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Stronghold Protective Systems will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services, including loss resulting from criminal conduct by a third party.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited, including liability that applicable law imposes for certain intentional conduct, fraud, gross negligence, or other non-waivable obligations.
18. No Waiver of Consumer Rights
Nothing in these Terms is intended to waive a customer’s rights under a law that prohibits such waiver. If a provision of these Terms conflicts with a non-waivable consumer-protection requirement, the applicable law controls.
19. Privacy
Use of personal information is governed by the Stronghold Protective Systems Privacy Policy.
20. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where federal law controls. Subject to any non-waivable consumer rights, disputes may be brought in a court of competent jurisdiction in Williamson County, Texas, unless the parties agree otherwise in writing or applicable law requires a different forum.
21. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
22. Changes to These Terms
Stronghold Protective Systems may update these Terms periodically. The current version will be posted with its effective date. Changes do not retroactively alter a signed project agreement unless both parties agree or applicable law provides otherwise.
Contact Us
Stronghold Protective Systems LLC
PO Box 2722, Georgetown, TX 78627
[email protected]