Effective Date: September 11, 2026

Stronghold Protective Systems LLC (“Stronghold Protective Systems,” “we,” “us,” or “our”) respects the privacy of our customers, prospective customers, website visitors, and other individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website, forms, assessments, communications, advertising, scheduling systems, and services.

1. Information We Collect

We may collect information you provide directly to us, including your name, email address, telephone number, billing or service address, property address, appointment information, project details, security concerns, communications, estimates, contracts, payment information, and information you provide during a Stronghold Protective Systems Protection Assessment.

We may also collect photographs, measurements, notes, reports, diagrams, product requirements, information about doors, windows and other property features, and other information reasonably necessary to evaluate or complete requested work.

When you use our website, we may automatically receive device, browser, IP address, referring-page, website-usage, cookie, analytics, and advertising information. We do not intentionally collect precise device geolocation unless the feature is disclosed to you and the collection is reasonably necessary for a service you request.

2. How We Use Information

We may use personal information to:

  • provide Protection Assessments and related reports;
  • schedule appointments and communicate with customers;
  • prepare recommendations, estimates, proposals, contracts, and invoices;
  • source, specify, order, and coordinate products and installations;
  • process payments and administer warranties;
  • maintain customer and project records;
  • provide customer support and respond to inquiries;
  • improve our services, website, training, and operations;
  • prevent fraud, misuse, and security incidents;
  • comply with legal, tax, insurance, and regulatory obligations;
  • measure advertising and marketing performance; and
  • market Stronghold Protective Systems products and services where permitted by law.

3. Property-Security Information

Information concerning the physical vulnerabilities of a customer’s property may be particularly sensitive. Stronghold Protective Systems will use reasonable efforts to restrict such information to personnel, contractors, manufacturers, and service providers who reasonably require it to perform requested services.

Customers should also take reasonable precautions when storing or sharing Protection Reports, photographs, access information, or other security-related documentation.

4. How We Disclose Information

We may disclose information to companies and individuals who assist us in operating the business, including installers and subcontractors, product manufacturers and distributors, payment processors, scheduling and CRM providers, website and hosting providers, email and communications providers, accounting and professional advisors, insurance providers, shipping and logistics providers, analytics providers, and advertising platforms.

We may also disclose information when reasonably necessary to comply with law, protect legal rights, investigate fraud or misuse, respond to lawful process, protect safety, or complete a merger, acquisition, financing, sale, or reorganization of the business.

5. Sale of Personal Data and Targeted Advertising

Stronghold Protective Systems does not knowingly sell customer property-security reports, vulnerability information, or other sensitive property-security information for advertising purposes.

We may use advertising, analytics, and measurement technologies provided by third parties such as search engines or social-media platforms. Depending on the technology used and applicable law, certain disclosures of online identifiers or website activity may be treated as targeted advertising, sale, or sharing of personal data. Where legally required, Stronghold Protective Systems will provide an appropriate method to opt out.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics technologies, session tools, and similar technologies to operate the site, understand site usage, measure marketing effectiveness, and improve our services. Browser settings and, where offered, our privacy controls may allow you to restrict certain cookies or advertising technologies.

7. Communications

If you provide your email address or telephone number, Stronghold Protective Systems may use it to respond to inquiries, schedule appointments, send service updates, provide estimates, coordinate projects, and otherwise communicate regarding your relationship with us.

If Stronghold Protective Systems offers promotional text-message marketing, marketing messages will be sent only as permitted by applicable law and any required consent process. You may opt out of promotional text messages by replying STOP. You may unsubscribe from marketing emails using the unsubscribe link included in those messages. Service-related communications may continue where reasonably necessary to perform a requested service or administer an existing transaction.

8. Payment Information

Payment-card information may be processed by third-party payment processors. Stronghold Protective Systems may not directly store complete payment-card information when payment processing is handled by a third-party provider.

9. Data Security

Stronghold Protective Systems uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. No storage system, website, email system, transmission method, or security measure can guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining project and warranty records, complying with legal or tax obligations, resolving disputes, protecting legitimate business interests, and enforcing agreements.

11. Your Privacy Choices and Rights

Depending on applicable law and your state of residence, you may have rights regarding personal information, including rights to request access, correction, deletion, portability, or to opt out of certain targeted advertising or data sales. We may take reasonable steps to verify the identity of a person submitting a privacy request.

Privacy requests may be submitted to [email protected] or mailed to PO Box 2722, Georgetown, TX 78627. Where applicable law provides an appeal right, an appeal may be submitted using the same contact information with the subject line “Privacy Appeal.”

12. Children

Stronghold Protective Systems services are intended for property owners, business representatives, and other adults. We do not knowingly solicit personal information online from children under 13.

13. Third-Party Websites and Services

Our website or communications may contain links to manufacturer, contractor, payment, scheduling, social-media, or other third-party websites and services. Stronghold Protective Systems is not responsible for the privacy practices of third parties.

14. Changes to This Policy

Stronghold Protective Systems may update this Privacy Policy periodically. The current version will be posted with the applicable Effective Date.

Contact and Privacy Requests

Stronghold Protective Systems LLC
PO Box 2722, Georgetown, TX 78627
[email protected]